Developmental Intern - Customer Digital Experience

Location: White Plains, NY, US

This select 12-week paid internship program begins June 2019 and ends August 2019.

Summary

As part of its strategic vision, NYPA seeks to become the first end-to-end digital utility, and that includes empowering customers through seamless services that are simple to navigate and align with customer needs. In support of that strategy, we have launched NYPA's Customer Digital Experience (CDEx). Customer Experience is the driver for CDEx, and digital is the channel where we deliver solutions to our customers. 

The CDEx intern will have the opportunity to directly impact digital interactions with NYPA customers. The intern will work in support of CDEx in areas such as voice of customer, persona design, customer journey mapping, wire-framing, prototyping, initiative and project development (i.e. research) and general project management support. Specific project(s) will be assigned at the time of the internship based on program need and the intern's skill set.

This position may also support traditional program operations capabilities in the areas of departmental strategic planning, customer relationship management (with Microsoft CRM, specifically), SharePoint management, monitoring and reporting of key performance indicators, cross-departmental projects and other special projects, as appropriate.

Knowledge, Skills and Abilities the intern will walk away with after this internship

 

Knowledge:

  • Basic Understanding of Customer Experience (Persona Design, Customer Journey Mapping) & Digital Experience
  • Customer Relationship Management, IT, Economic Development, NYEM & Energy Efficiency Programs

 

Skills:

  • This position will have exposure to a wide variety of NYPA functions (Economic Development, Business Development, Energy Services, IT, Digital Transformation Office, New York Energy Manager) with opportunities to acquire skills in the general Microsoft Office Suite (including Project), Microsoft CRM, and SharePoint. Additionally, there may be opportunity to acquire both agile and waterfall project management experience.
  • Softer skills will include effective communications (oral and written), planning, team building and relationship management.

 

Abilities:

  • This position will provide significant opportunity to learn cutting edge customer experience techniques such as persona design and journey mapping, in addition to more traditional project management approaches.

Education, Experience and Certifications

 

Technical Competencies:

  • Demonstrated ability to work with MS Office to include; Excel spreadsheets, Word and Power Point

 

Behavioral Competencies:

  • Must be an effective communicator with strong interpersonal skills
  • Must be a quick learner and possess strong organizational skills
  • Must possess strong qualitative and quantitative analytical skills
  • Must have a proactive attitude with an eagerness to learn
  • Must be team oriented

 

Education Background:

  • Pursuing an undergraduate degree in Business, Marketing or related field.
  • Junior or later, preferred.

 

The New York Power Authority is an Equal Opportunity Employer                       


Nearest Major Market: White Plains
Nearest Secondary Market: New York City