Key Account Executive

Summary

The Key Account Executive develops new business through energy efficiency and energy supply solutions for governmental and business customers in the Clean Energy Solutions group. The Key Account Executive is the primary contact to understand the Voice of the Customer, to provide strategic solutions with the highest quality of service, ensure open and clear communications, and become the trusted Advisor for all energy decisions. We are here to partner with our customers and the state to meet their energy goals. #LI-AE1

Responsibilities

• Analyze the customer market segment, understand customer needs, and become a trusted energy advisor, to provide customized energy solutions.
• Research and analyze industry information and provide summary or recommendations in a report or presentation.
• Resolve customer concerns in a timely manner and track results.
• Conduct virtual and in-person communications, including webinars, meetings, conferences, and briefings.
• Support the team by providing customer feedback to continuously improve customer service.
• Achieve Key Account Management goals relative to customer satisfaction, revenue growth, contract compliance, and other key metrics.
• Advocate for customer needs with internal teams to provide a tailored approach.
   

Knowledge, Skills and Abilities

• Must be customer- oriented, have a positive attitude and the focus to respond to internal and external stakeholders in a timely manner.
• Knowledge of electric utility industry, account management and business development concepts.
• Account Management and/or business development experience.
• Ability to prepare and deliver effective verbal and written communications.

Education, Experience and Certifications

• Bachelor’s degree.
• Minimum 5 years of progressive work experience, preferably in the energy business and/or solution sales functions with significant background with client and account management.

Physical Requirements

• Approximately 30% travel primarily within NY State.