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Key Account Executive

Location: 

Buffalo, NY, US

Summary

The Key Account Executive will be responsible for energy supply and business development for major customer accounts serviced by the Clean Energy Solutions group. He/She is the single point of contact with NYPA’s customers throughout New York. The Key Account Executive is responsible for: contract management, ensuring the quality of services, achieving revenue/sales goals, open business communications, and uncovering marketing opportunities to counter competitive pressures.

The Key Account Executive responds to customers’ needs by performing analysis, conducting research, preparing and giving presentations, and providing full-service account management and business development solutions. The Key Account Executive will prepare and manage customer communications, such as project proposals, contract deliverables, newsletters, briefings, and marketing materials.  He/she assists with routine follow up on customer issues, develops and manages responses to marketing issues, and assesses opportunities and market threats.  The goals of the Key Account Management group are to have a strategic customer-focused account management process to ensure the highest quality level of service, maintenance of customer revenues, open and clear communications and the development of market opportunities in a competitive environment.

Responsibilities
  • Deliver key account management processes that are customer focused and targeted to create and maintain customer relationships for maximum benefit to customers and NYPA.
  • Support the customer accounts serviced by the Key Account Management  group by resolving customer concerns in a timely manner and tracking responses on marketing issues. 
  • Analyze the customer market segment for potential opportunities and market threats.
  • Research and analyze other business relative industry information and provide summary or recommendations based on analysis.
  • Prepare and deliver NYPA solutions presentations based on customer needs assessments.
  • Prepare and execute customer communications, such as mailings, newsletters, briefings, and marketing materials.
  • Support the Manager or Director in an ad-hoc basis by providing related analyses and customer feedback to improve and/or expand customer service.
Knowledge, Skills and Abilities
  • Must be customer oriented, have a positive attitude and the focus to respond to internal and external stakeholders in a timely manner.
  • Knowledge of electric utility industry, account management and business development concepts.
  • Account Management and/or business development experience.
  • Ability to prepare and deliver effective oral and written communications to both internal and external stakeholders.
  • Ability to research and analyze financial and contractual information and provide summary or recommendations based on analysis.
  • Working knowledge of spreadsheets for analysis.
  • Ability to organize own work independently with general supervision.
  • Ability and willingness to represent group/department/NYPA in a professional manner and as the face of NYPA to the customer.
  • Identify and solve problems under time pressure.
Education, Experience and Certifications
  • Bachelor’s degree in Marketing, Engineering, Business Administration, or related technical field is required.
  • Advanced degree in Marketing, Business, or an Engineering field is preferred.
  • Minimum five (5) years of working experience, preferably in the energy business and/or marketing functions with significant background with client and account management.
Physical Requirements
  • Approximately 30% travel primarily within NY State.

 

The New York Power Authority is an Equal Opportunity Employer                       

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