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Senior IT Services Specialist

Location: 

Buffalo, US

Summary

The Senior IT Services Specialist provides overall IT Services and supervision across all IT service areas including desktop, mobile, infrastructure, application, cyber security, project management, and business relationship management. #LI-VB1

Responsibilities

  • Manage Desktop & Laptop Lifecycle; (Configuring & Installation of Equipment, End User training / Support, Tracking of all Assets from purchase through to disposal).
  • Assist with the design, testing, implementation of new systems.
  • Purchase hardware, software as needed in support of projects.
  • Mobile devices (Cell Phones) configuration, equipment delivery, end user training and support.
  • Support Senior Management Team as needed (Off-site presentations, hardware / software purchases, end user support and training).  
  • Act in a leadership role, mentoring junior staff in technology, procedures, policy, and departmental strategies.
  • Assist in creating "roadmap" for desktop hardware printer equipment, wireless devices.
  • Meet with the business units to identify system enhancements pertaining to hardware / software upgrades, purchases and create work plans to address the needs of the department.
  • Research, evaluate, select hardware, software to meet the needs to the business as it pertains to introduction of new technology.
  • Develop, maintain a library of documentation pertaining to hardware / software installations.
  • Responsible for purchasing, administration, billing and dispute resolutions as pertain to his or her area of responsibility.
  • Support Help Desk in a level 2 capacity.
  • Order computer supplies related to his or her area of responsibility. 
  • Create and maintain service metrics.
  • For system outages – escalate issues to 3rd Level Support (Via - Email, Desk / Cell Phone, Text Messaging) and assist the support team as required.
  • Prepare and analyze detailed specifications from which major upgrades, system enhancements, and new project development requirements will be implemented. 
  • Consider hardware & software.
  • The use of Remote Software Tools as required to managed Desktop PCs, Laptops.
  • Effectively respond to help desk tickets and provide issue resolution.
  • Verifying that applications are functioning properly after any change, patch, upgrade, etc. to be updated.

Knowledge, Skills and Abilities

  • Experience in desktop operating systems, PCs, Laptops, software applications, Active Directory, Remote Desktop Tools.
  • Experience in all phases of multi-user computer systems, and network architecture including the ability to determine the cause of problems on a desktop.
  • Strong knowledge of data processing industry, business environments, applications, concepts and methods, and of commercially off-the-shelf ("COTS") products and their regulations, structure, techniques and management practices in an open system, multi-vendor environment.
  • Ability to identify problems and make well thought-out recommendations.
  • Ability to follow minimal directions as required, and to work independently in support of the Call Center.
  • Competency required in planning ability, team work, getting job done, collaboration, positive attitude, initiative.
  • Knowledge with:
    • Windows Operating Systems.
    • Mobile Devices.
    • Desktop PCs, Laptops.
    • Standard MS Office Products.
    • Email.
    • Active Directory.
    • Network Printing.
    • Enterprise\departmental applications specific to NYPA.
    • Management tools pertaining to Desktops, Laptops, Mobile Devices.
  • Demonstrated technical skills in all phases of systems analysis techniques.
  • Broad understanding of IT industry trends and tools as they apply to providing solutions to stated business issues and opportunities. 
  • Ability to identify and implement practical technical solutions within acceptable business value parameters and cost/benefit determinations.
  • Good negotiation skills to reach outcomes that gain the support and acceptance of all parties.
  • Access Control Systems and Access Methods.   
  • Applications and Systems Development Security.
  • BCP and Disaster Recovery.     
  • Law Investigation and Ethics.    
  • Operations Security.      
  • Telecommunications and Network SecurityTo be updated.

Education, Experience and Certifications

  • Bachelor’s Degree required; Information Technology or a related field preferred.
  • Minimum of eight years’ experience in the Information Technology field.
  • 4 years of Desktop Support service in a senior role preferred. 
     

Physical Requirements

Lifting, movement and placement of computer equipment.

New York Power Authority is committed to providing fair, competitive, and market-informed compensation. The target salary range for this position is: $89,000 - $109,000. Salary offered will be determined based the successful candidates’ relevant experience, knowledge, skills, and abilities.

 

The New York Power Authority and Canals Corporation believes that equity, diversity, and inclusion drive our success, and we encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across NY and enthusiastically serve them. We proudly celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability status, pregnancy, marital status, genetic information, arrest record or criminal conviction history, or any other category protected by law.

We are happy to provide reasonable religious accommodations during the hiring process for those in need. If you have a disability or special need that requires a reasonable accommodation, please send a request to accessibility@nypa.gov.

New York is Powered by You

We are a team of over 1,900 energy technologists, IT specialists, business experts, hydro engineers, and other professionals leading the energy revolution. With state-of-the-art technology, advanced R&D, and a modernized infrastructure, we provide New Yorkers with low-cost, clean, reliable power — and we are well on the way to becoming the first fully digital utility in the country. At NYPA, you will be empowered to think big, do good, and transform the energy industry.

NYPA on Forbes "Best of" - again!

NYPA is ranked by Forbes as one of America's best midsize employers for 2022 for the fourth consecutive year! Browse today and apply.

 

 

 

 

 

 

 


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