Director Business Technology

Summary

The Director of Business Technology will define and advance NYPA’s strategy for customer-facing technologies, ensuring the organization’s digital ecosystem including Microsoft Dynamics 365 CRM, Power BI reporting platforms, and emerging Customer AI capabilities, effectively support NYPA’s long-term business goals. This leader will set the vision for how customer data, digital tools, and analytics enable customer-centricity, operational excellence, and strategic decision making across our Customer portfolio.

The Director will oversee NYPA’s Customer-Centric Data Management Initiative, driving enterprise data governance, integration, and accessibility through strong partnerships with IT, Customer Energy Solutions, and other business units. This role will proactively shape how customer information is captured, managed, and leveraged, ensuring systems and processes evolve in alignment with organizational priorities.

In addition, the Director will champion innovation in digital engagement and customer insights, identifying opportunities to apply advanced analytics and AI to enhance transparency, strengthen relationships, and unlock new value. This leader will guide multi-year technology roadmaps, influence investment decisions, and ensure NYPA’s customer technology capabilities remain robust, scalable, and future-ready. #LI-VB1

Responsibilities

• Direct and oversee the development and maintenance of the functional technology roadmap, strategy, plans, goals, budgets, and metrics. 
• Direct and oversee the execution of all technology related activities and processes, including recurring program management activities. (i.e., contracts, invoicing, third-party management). 
• Ensure system Product Owner business requirements, processes, and controls are socialized, enforced, and maintained across all stakeholders.
• Provide system design and configuration guidance to stakeholders for and related module(s), which includes developing the conceptual design for solutions, making changes to system rules, formulas, algorithms, and attributes; preparing and maintaining test scripts, transferring changes to quality assurance environment and testing changes to ensure accuracy.
• Oversee and guide the team providing day-to-day operational support including responding to incidents, troubleshooting, and executing corrective action. Deconflict stakeholder requests and priorities to reach successful outcomes.
• Acts as a liaison to the IT development group and business units for the development and implementation of new systems and enhancements of existing systems, with presentations to senior leadership.
• Oversee the overall performance, training and development of the team. Engage in regular discussions around functional specific developments, leading practices, and news.
   

Knowledge, Skills and Abilities

• Ability to analyze, diagnose, recommend, and implement best practice solutions that resolve business processes and system functionality. Comprehensive knowledge and hands-on expertise with the system solution.
• Strong knowledge of information systems analysis, design, development, and testing activities. 
• Demonstrated ability to recognize, analyze, and resolve problem situations as effectively as possible.
• Excellent verbal and written communication skills with senior level executives.
• Strong analytical ability requiring a high degree of attention to detail.
• Strong collaboration mindset with an ability to cultivate productive relationships with direct reports, stakeholders, peers, and teams. Demonstrated ability to work across organizational boundaries and influence others.
• Change management skills and experience.
• Self-starter with the ability to work with a great degree of autonomy.

Education, Experience and Certifications

• Bachelor’s Degree in Computer Information Systems, Systems Engineering or related business discipline required.
• 7 years of experience administering and working within the business system environment preferred. 
• Experience designing, developing, testing, and deploying technology solutions 
• 3 years of experience leading a team and managing stakeholder groups preferred. 

Physical Requirements