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Lead IT Performance & Monitoring Analyst


White Plains, NY, US


At NYPA, we will help bring about the flexible, distributed, consumer-driven energy system of the future by investing in the things that customers truly value.  We will realize this vision by becoming the first end-to-end “digital utility” in the country by redesigning how we manage our assets and use innovative digital technologies. NYPA has been making strategic investments in tools and capabilities to fuel its transition to an end-to-end fully digital utility. 


Learn more about us, our clean energy technologies and the trend-setting work we’re doing for New York State at


NYPA employees enjoy a full suite of benefits, including flexible work schedules. You can view our benefit offerings at


The Lead Performance & Monitoring Analyst is responsible for engineering, configuration, and integration services that support the Automation, Monitoring, and Performance function (AMP). This position requires practical knowledge of complex IT environments and evolving technologies. #LI-JP1


  • Lead and manage IT technical projects.
  • Develop/code technology solutions to support ITSM strategies and business requirements. Install, configure, and maintain APM tools for enterprise applications and infrastructure, and integrate across all individual applications for an end-to-end perspective of performance and monitoring.
  • Work closely with internal partners, external vendors, and business teams to provide infrastructure and applications with the necessary data for analysis, metrics, and trends..
  • Debug/Triage various challenges incurred by Application teams integrating with APM tools.
  • Guide various teams in the use of Application Performance Monitoring to best uplift both development and production operations.
  • Perform Product and OS upgrades for the platform during maintenance windows.
  • Setup/Build dashboards that summarize enterprise application and infrastructure performance trends (Daily/Weekly/Monthly reports). Collaborate with Application/Ops/Engineering teams to configure custom dashboards/alerts/reports as needed.
  • Monitor responsiveness and availability of critical enterprise applications from an end-user perspective
  • Setup up alert mechanism to notify application/infrastructure teams of deviations from the defined threshold and integrate with tools like ServiceNow for incident creation and tracking.Confer with subject matter experts to understand the current monitoring mechanism, identify gaps, and recommend industry best practices.
  • Make effective use of monitoring tools to improve root cause analysis effectiveness and correlation of events
  • Manage day-to-day monitoring activities
  • Provide technical advisement and updates in all areas of performance and monitoring environment to senior team members and management.
  • Guide, coach and mentor junior team members.

Knowledge, Skills and Abilities

  • Deep knowledge of Application Performance Monitoring Tools (OpManger strongly preferred), IT ticketing Systems (ServiceNow strongly preferred), and Log Management Analytics (Splunk strongly preferred)
  • Understand standard systems including VMWare ESX, AIX, Linux, Windows Server, Oracle, and MS SQL Server.
  • Proficiency in one or more programming/scripting languages such as .NET, Python.
  • Extensive knowledge in Service Management and Service Delivery.
  • Knowledge of SQL and understanding of SQL scripts.
  • Exposure to Automation and Orchestration Platforms.
  • Familiarity with enterprise environments.
  • Exposure to Reporting and Dashboarding.
  • Excellent process improvement skills in multiple infrastructure and applications areas.
  • Self-driven and results-oriented with a keen technical mind, attention to detail, and excellent problem-solving skills. 
  • Strong leadership skills, excellent communication, presentation, and organization skills.
  • Ability to guide and mentor junior team members.
  • Ability to engage in communication with and provide technical advisement to senior management

Education, Experience and Certifications

  • Bachelor’s degree required, in an IT-related discipline preferred 
  • Minimum of 10 years of experience in IT infrastructure or IT service delivery
  • Experience with Application Performance Monitoring Tools (OpManager strongly preferred), IT ticketing Systems (ServiceNow strongly preferred), and Log Management Analytics (Splunk strongly preferred).
  • Experience in various IT service functions, including one or more of the following: network, data center, system administration, DBA, Applications, Middleware, different cloud solutions, cyber security, desktop, helpdesk, etc.
  • Experience implementing application integrations through standard protocols such as REST, SOAP, JDBC, PowerShell, SSH.
  • Experience in supporting SaaS applications.
  • Experience leading or managing IT technical projects.

Physical Requirements


The New York Power Authority is an Equal Opportunity Employer                       

New York is Powered by You

We are a team of over 1,900 energy technologists, IT specialists, business experts, hydro engineers, and other professionals leading the energy revolution. With state-of-the-art technology, advanced R&D, and a modernized infrastructure, we provide New Yorkers with low-cost, clean, reliable power — and we are well on the way to becoming the first fully digital utility in the country. At NYPA, you will be empowered to think big, do good, and transform the energy industry.

NYPA on Forbes "Best of" - again!

NYPA is ranked by Forbes as one of America's best midsize employers for 2022 for the fourth consecutive year! Browse today and apply.








Nearest Major Market: White Plains
Nearest Secondary Market: New York City

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