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Manager Process Excellence


White Plains, NY, US


The Process Excellence group optimizes processes, as needed, and instills a culture of continuous improvement throughoutNYPA.   For each process improvement engagement undertaken, the Process Excellence staff assesses the current state of the process, defines the future state, and establishes clear steps for moving to the desired future state.  Process Excellence group members work collaboratively with the process owners and process participants across NYPA, in analyzing and optimizing processes.  They identify performance metrics to capture relevant data to demonstrate the effectiveness of each process improvement engagement.  They lead teams of owners/stakeholders on projects that focus on reducing waste, balancing risk, streamlining processes, and where applicable, enhancing customer satisfaction..  The manager and team are also responsible for maintaining a clear understanding of process excellence and best practices, and communicating across the organization. Facilitate team workshop to help teams understand Agile and Lean principles, Scrum and Kanban. 

  • Work with senior management to establish and stabilize the Process Excellence function by defining the group’s standards and governance, tools, and methodology; build the existing base of executive sponsorship; build the project pipeline and prioritization criteria;  establish communication and training plans; and commence initial process improvement projects
  • Supervise team, providing clear direction. Communicate regularly with staff to maximize effectiveness and productivity.
  • Provide mentoring and employee development guidance to staff with constructive feedback on projects, goals and accomplishments.
  • Identify opportunity areas where process management and reengineering can significantly impact efficiency, quality, profitability, and customer satisfaction.
  • Solicit, collect and prioritize business process improvement candidate projects
  • Assess current processes, identify defects, areas of improvement, and “to-be” process design, assist in transition planning
  • Develop appropriate metrics, including key performance indicators (KPIs), critical success factors (CSFs), performance measures and process controls
  • Gather, mine and analyze data to drive business process improvements using Six Sigma, Lean quality or like process improvement programs
  • Lead process owners, stakeholders and subject matter experts through the improvement process and manage expectations.
  • Assess organizational change readiness, perform needs
  • Work closely with business unit subject matter experts, training them as “change agents”
  • Facilitate process improvement meetings and workshops, including business process reengineering sessions, brainstorming sessions and various process improvement events such as Kaizen, Value Stream Mapping, Rapid Improvement, and similar. Develop documentation including procedures, business guidelines, checklists, templates, etc.
Knowledge, Skills and Abilities
  • The Process Excellence Manager must have the ability to motivate team members, drive change, and facilitate problem solving discussions.
  • Strong leadership and project management skills  
  • Ability to organize and manage multiple projects
  • Advanced analytical and creative thinking skills
  • Exceptional interpersonal and communication skills, including oral, written, facilitation, mediation, collaboration, and presentation skills
  • Demonstrated competence in collecting and analyzing data, and developing appropriate conclusions and recommendations.
  • Provide feedback on Lean processes,  procedures, training to better support enterprise Agile transformation efforts.
  • Capture and communicate value of Agile successess to be shared with leadership.
  • Assist in implementing changes to budgets, reporting, work intake, and planning to ensure process supports Lean and Agile programs.
  • Ability to set and meet deadlines
  • Demonstrated ability to lead team members by providing clear direction, coaching, mentoring, and constructive feedback
  • Overall business acumen with the ability to find the simplest, best path to solutions
  • Extensive experience in analyzing business processes
  • Experience in business process modeling, as well as in process improvement methodologies and tools
  • Exceptional negotiation and interviewing skills
  • Track record interacting with all areas of the business
  • Ability to work independently as well to work effectively in a team-based environment
Education, Experience and Certifications
  • Bachelor’s Degree in Business, Finance, Strategic Planning or technology-related discipline. 
  • Graduate  Degree in a Business-related discipline is preferred.
  • Minimum of 10 years of experience in a business-related field or analytical function.
  • Minimum of 5 years of increased responsibility leading process impovement projects.
  • Minimum 2 years as team lead or managerial/supervisor experience.
  • Process improvement systems training in Six Sigma, Lean or other BPI methodologies (certification required).
  • Certification in a Project Management discipline is preferred.
  • Utility industry experience preferred; NYPA experience a plus.
Physical Requirements
  • Up to 25% travel, primarily within NY State.


The New York Power Authority is an Equal Opportunity Employer                       

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Nearest Major Market: White Plains
Nearest Secondary Market: New York City

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