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Network Architect-Unified Communication Services


White Plains, NY, US


The Unified Communications Services (UC) Team is responsible for building, managing, maintaining, and troubleshooting NYPA's corporate Voice/Telephony Network and Collaboration/ Video Conferencing environment.  This includes NYPA’s legacy telephony, VoIP, Unified Communications and Videoconferencing Systems. The team provides support to White Plains and all NYPA/Canals sites for these solutions. The Network Architect will be a major contributor to the overall design and technical vision for the UC infrastructure impacting all of the New York Power Authority (NYPA) and Canals.  Participates in the planning, design installation, maintenance, management, and coordination of the Wide Area and Local Area networks infrastructure.

The ideal candidate for this position is a Technical Engineer with expert knowledge and experience in the area of Unified Communication design, implementation, and administration.  The engineer will be responsible to deliver Unified Communications-engineering solutions for a highly available network, video conferencing and Voice Over IP (VoIP) infrastructures.  The individual will have a proven record of engineering and implementation of large-scale enterprise Unified Communications infrastructure, a strong understanding of networking concepts for video and voice, be highly business oriented and skilled at delivering robust solutions.

Candidate should have knowledge of Video Conferencing and Voice infrastructure (ex: Polycom RMX, DMA, RPAD, CCS or Cisco TMS, CUCM, VCS, IP Trade/ BT Turrets), Presentation technologies (ex. Barco Clickshare, Crestron, Polycom Pano), Digital Signage and understanding of Mobile Video (Lync, Polycom RealPresence Client, Cisco Jabber). The candidate should also have advanced knowledge of routing and switching.

  • Provides technical expertise at the highest level.
  • Responsible for high and low level network planning, design and optimization.
  • Develop strategies and directions for network solutions using current and emerging technologies.
  • Develop, implement, and enforce corporate policies, standards, and guidelines that are aligned with the company's strategic business objectives as they pertain to the Corporate Network.
  • Translate business requirements into network or process designs.
  • Plan and recommend network hardware, systems management software and architecture.
  • Builds, configures, and maintains network switches, routers, load balancers and various voice appliances. 
  • Monitors network performance, ensures capacity planning is performed and is proactive in assessing and making recommendations for improvement.
  • Applies continuous improvement techniques to ensure the network infrastructure attains maximum performance, security and availability.
  • Must ensure that the network environment maintains appropriate recovery, and redundancy issues are addressed.
  • Is able to appropriately prioritize network faults, then diagnose and resolve problems in the shortest possible time all while under pressure from the various other impacted business groups. 
  • Provide design, implementation, and operational support for the NYPA Cisco VoIP telephony systems.
  • Coordinate with sites to provide technician training for new hardware.
  • Is responsible for the daily monitoring and management of IP network appliances. 
  • Develops and follows procedures to handle network fault events. 
  • Perform system-wide/cross functional team management.
  • Plan and manage small to large scale projects.
  • Maintain all documentation regarding network infrastructure.
  • Responsible for solving highly technical and complex network related issues.
  • Provide work leadership and training to lower level network engineers.
  • Act as a mentor to less senior employees.
Knowledge, Skills and Abilities
  • Competent in networks, firewalls, routers, load balancers, Microsoft Windows, and Linux Operating System environments. 
  • Good knowledge of Cisco CUCM and VoIP administration and maintenance.
  • Good knowledge of F5 LTM Load Balancer administration and maintenance.
  • Expert knowledge in design and implementation of highly complex networks.
  • Expert knowledge of Cisco IOS, Nexus OS, Cisco switches, and routers.
  • Expert knowledge of WANs, LANs, Internet, Intranets, and protocols.
  • Expert knowledge of network standards and best practices found throughout both the public and private sectors. 
  • Must be able to understand the risks of network maintenance outages, and the consequences of such action.
  • Must keep abreast of technological changes in the network and videoconferencing arena, and stay technically focused while being challenged with staffing and personnel related issues.
Education, Experience and Certifications
  • Bachelor’s Degree (or equivalent) in a computer science, engineering, or related technical or business discipline.
  • Degrees (Preferred) - Cisco CCNA Collaboration or equivalent.
  • Minimum 10 years quality technical experience (or a minimum of 15 years of directly related experience for non-degree holders).
  • Industry training and certifications directly correlating with NYPAs infrastructure (i.e., Cisco Certified Network Professional, Cisco Certified Design Professional, etc.).
Physical Requirements

Lift 50lbs. to install closet switches.

The New York Power Authority is an Equal Opportunity Employer

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Nearest Major Market: White Plains
Nearest Secondary Market: New York City

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