Process Improvement Project Leader

Summary

The Process Excellence group optimizes processes, as needed, and instills a culture of continuous improvement throughout NYPA. The Project Improvement Leader will work collaboratively with the process owners and process participants across NYPA, in analyzing and optimizing processes. They identify performance metrics to capture relevant data to demonstrate the effectiveness of each process improvement engagement. They lead teams of owners/stakeholders on projects that focus on reducing waste, balancing risk, streamlining processes, and where applicable, enhancing customer satisfaction.  Lead the organization in adoption of new tools and practices that bring cross-functional teams together to understand, document and simplify processes across teams. Work closely with the team on programs and projects that enhance business processes, improve reliability, increase simplicity, and enable growth by using Agile, Lean, Six Sigma data-driven, problem-solving methodologies to deliver tangible business results. #LI-AV1

Responsibilities

• Lead on multiple projects, studying ways to make improvements to one or many steps to increase productivity, reduce costs, improve time management or make needed changes to other aspects of the process.
• Measure, analyze, and evaluate existing processes, collect data to identify root causes, perform cost benefit analysis, and identify improvement opportunities develop metrics with KPIs to measure critical success factors.
• Participate in the development, improvement, implementation and training of standardized process improvement methods (Lean/Agile/Kanban) to employees across the organization.
• Facilitate process improvement meetings and workshops, including business process reengineering sessions, brainstorming sessions and various process improvement events.
• Develop, recommend and independently implement solutions for process improvement, system enhancement, and operations efficiency that are aligned with business priorities.
• Research process improvement tools, techniques, and technology to determine potential impact and opportunities to provide additional value to the organization.
• Build a pipeline of valuable projects that can be easily prioritized because the benefits have been clearly defined and quantified.
• Identify strategies to embed a culture of process excellence throughout the organization.
• Create & present a project storyboard to clearly explain the what, why & how the project the completed.
• Assess organizational change readiness, perform needs assessments. Work closely with business unit subject matter experts, training them as “change agents”.

Knowledge, Skills and Abilities

• Highly collaborative and team-oriented, with ability to apply project management skills to build relationships with technical and business stakeholders.
• Ability to contribute to the design of enterprise-wide process improvement programs to train and embed a continuous improvement mindset.
• Problem-solving skills with the ability to identify, quantify and utilize information to make recommendations that support business choices.
• Strong ability to develop and deliver engaging, informative, well organized presentations.
• Think strategically, to proactively understand customer needs, and provide solutions to overcome obstacles, and guide through options and implementation.
• Provide feedback on process improvement procedures and better support enterprise transformation efforts.

Education, Experience and Certifications

• Bachelor’s degree required.
• Minimum of 5 years of progressive continuous improvement, analytical, project management or business analysis experience.
• Minimum of 3 years of increased responsibility leading process improvement projects.
• Certifications preferred: Lean, Six Sigma, Agile and Project Management Professional (PMP).
• Experience in managing and delivering large scale transformation efforts with Lean, Six Sigma and Agile tools/methodologies (Scrum, Kanban, DMAIC) is preferred.
• Experience with Agile Lifecycle management tools (VersionOne, JIRA, etc), is preferred.

Physical Requirements