SAP Configuration Analyst

Summary

The SAP Configuration Analyst is required to support NYPA’s SAP financial application and its related modules. The position is necessary for coordinating and carrying-out recurring system maintenance activities such as changes in functionality (system configuration) to support NYPA’s business requirements and to ensure that such changes are appropriately tested within the constraints of the SAP environment. This includes developing test plans and coordinating testing activities associated with the application of SAP legal compliance patches and system upgrades with end-users.

The SAP Configuration Analyst will also have responsibility for troubleshooting problems, build and generate periodical reports. In addition, the Configuration Analyst will conduct data analysis, focus on process improvement and automation, and carry-out customer liaison activities where appropriate. The SAP Configuration Analyst is also responsible for planning and managing small-scale system development/implementation efforts affecting the SAP financial systems environment. This includes managing end-user activities and making decisions related to design as appropriate, and delegating assignments to billing and accounting staff as necessary in order to carry out project objectives.

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Responsibilities

• Provides the technical skills needed to implement, support, maintain, and improve hardware and software solutions.
• Provide support and management of core Directory Services platforms (Active Directory, DNS, etc)
• Perform operational management of key infrastructure platforms and services like M365, VMware, storage, Cloud (IaaS, PaaS, SaaS)
• Assist in design and operations of DaaS and End-user services engineering 
• Work cross-functionally with other teams and stakholders during incidents and changes while adhering to established ITSM protocols and processes. 
• Ensure the performance and reliability of business systems through proactive monitoring.
• Provide technical guidance to lower level staff. 
• Monitor and maintain capacity and performance metrics for system features, recommend and take corrective/preventative actions.
• Assist in the design and implementation of solutions. 
• Proactive communications with appropriate IT staff and users on technology changes that will impact work processes.
• Recommend, develop, and support continutious improvement of IT operations through tasks automation and scripting.
• Ensure core infrastructure resiliency and support of  Business Continuity Processes and Disaster Recovery exercises

Knowledge, Skills and Abilities

• Must be aware of changes and advancements in the industry and develop industry-wide expertise.
• Technical knowledge of all phases of software implementation and support
• Excellent interpersonal, written, and oral communication across multiple IT teams. 
• Competent to work at the highest technical level on all phases of system implementations and support
• Demonstrated ability to provide high quality solutions based on comprehensive analysis. .
• Persuasive with strong negotiating skills is also critical. 
• Understanding of how NYPA interacts with outside organizations, including other utilities and regulatory agencies, and with its customers. Additionally, must be familiar with NYPA’s budgets, costs, and policies.
• Demonstrated proficiency on the M365 platform and services, virtualization technologies, storage and compute, cloud platforms, and infrastructure services like Active Directory, DNS, etc.
• Experience with scripting languages and automation tools 
   

Education, Experience and Certifications

• Bachelor’s Degree required. IT related field preferred.
• 4 years of related experience preferred.
• 2 years in an applications development and support environment preferred. 
   

Physical Requirements

May be required to take trips to NYPA facilities to address issues. May be required to travel overnight to NYPA facilities. May be required to travel to NYPA’s hot-site as part of NYPA’s Disaster Recovery/Business Continuance Hot-Site procedures.