Senior Business Systems Analyst (Provisional)

Summary

Manages or performs work associated with all aspects of activities, services, technology, and products that IT provides and IT governance to ensure that IT investments sustain and extend its strategies and objectives. This includes providing direction and developing information technology strategies, policies, and plans, performing maintenance of information technology resources, training and supporting technology users, providing network and communications services, data governance and management, IT governance framework, processes, management and performance reporting of IT services, as well as, AGILe (Advanced Grid Innovation Lab for Energy), digital transformation, and research and development services. Manages all activities necessary to enable NYPA to anticipate, prevent, and respond to technology interruptions.  

Responsible for understanding the business, assisting in the prioritization of projects and scopes, ensuring solution alignment with technology and business strategy. Identifies, shapes, and analyzes business needs, conducts feasibility reviews and requirements gathering, and defines scope and objectives for technology solutions for business needs. Makes recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology. Translates business requirements into application requirements.

The duration of a provisional position is not to exceed three years but is subject to change based on performance and business needs. Provisional employees are eligible for:

• a range of benefits customized to your individual and family needs such as medical, dental, vision, flexible spending accounts
• a retirement plan
• 401(k) plan
• Employee assistance program
• Vacation, sick time, holidays, medical and parental leave

Responsibilities

• Work independently on moderate and high complexity projects to create business, functional, non-functional, and technical requirements and specifications, as well as test strategies, scenarios and scripts. 
• Develop project artifacts, including but not limited to: support RACI and handover documents, weekly status reports, meeting agendas, materials, and minutes. 
• Work collaboratively across multiple teams. Triage and troubleshoot incoming issues.  
• Proactively review, analyze end user quality metrics such as front end and API error rates. Assess test cases and provide feedback to ensure 100% test coverage. 
• Set up/maintain BA tools. Work closely with other groups in IT and vendors to ensure BA tools are available and working properly.  
• Continuously improve and streamline BA procedures, and ensure they meet NYPA and industry standards. Collaborate with BACOE lead to develop Business Analysis frameworks, standards, governance, and procedures. Support and develop other BA’s through mentorship and coaching. 

Knowledge, Skills and Abilities

• Advanced experience developing business, functional, non-functional, and technical requirements and specifications. 
• Experience employing requirements specification and development techniques such as JAD/RAD sessions, use case development, etc. Experience gathering data requirements. 
• Demonstrated experience with Agile, Waterfall and hybrid Project Methodologies 
• Excellent written and verbal communication skills, and interpersonal skills. Ability to communicate effectively across many different levels of technical and business teams. 
• Excellent analytical, critical thinking and problem-solving abilities. A deep understanding of technical concepts, principles and terminology. 
• Ability to work in a team environment with both employees and consultants is a must. Ability to engage diplomatically with stakeholders. Superior presentation and negotiation skills. Proven management and organizational skills. 
• Strong adaptability and capacity to work in fast-paced environments.

Education, Experience and Certifications

• Bachelor’s degree in computer science or information systems degree preferred.  
• Minimum 6 years of applicable experience, preferably on IT projects including cloud computing and data integration Preferred  
• Experience with Azure DevOps or other related tools 
• ERP (Enterprise Resource Planning) products   
• Utilities experience is highly preferred. 
• Certification in Business Analysis 
• Certification in Agile, DevOps

Physical Requirements

Approximately 20% travel, primarily within NY State